Archive for June, 2012

On 25th June 2012 Global Radio officially announced that they have bought GMG’s radio division. But what does this mean for the UK radio market?

Currently, Global Radio owns Capital, Heart, and Classical FM, amongst a string of other stations ; while GMG Radio owns Real Radio and Smooth Radio. With this new deal, thought to be around £70million, it is thought Real Radio stations will be re-launched as Heart and Global Radio will come to own over half of the UK’s radio market. But what impact will this have?

Microphone

With Real and Smooth regional stations, listeners can rely on up to date local information throughout the day. While a change over to Heart from Real Radio may not be to big a problem for the target audience (both within the range of 25-44 years old) the 2.6 million listeners to the five Real regions (covering some of the UK’s biggest cities) may lose this community aspect in the switch over. On Heart, breakfast and drive time shows are the only local broadcast. Heart’s 18 regions then switch to national broadcasts from Leicester Square throughout the rest of the day: something which the station believes to be bringing the ‘best of both worlds’- both local and national information.

One thing which GMG Radio listeners can take solace in is that, in this forthcoming switchover, they can retain the ‘witty banter and celebrity guests’ supplied by stations such as Heart and Capital. But with everyone listening to the same stations, will this not become boring and too similar across the country? Smooth Radio (the second biggest commercial station in the UK) is renowned for its soulful music and songs which are said to ‘reflect the best times of our listener’s lives’. It’s something people tune into specifically for. I, for one, am a big fan of Capital, but listen to it for too long and you do become jaded with the same songs and artists played all day.

Where will the diversity be in commercial stations if large organisations like Global take over smaller stations- will we one day end up with one company which owns all of the commercial stations? And what will the impact be for employees in these smaller local stations? UTV, doesn’t see the ‘public interest’ to merge the two companies and says an enlargement of Global Radio will ‘lock out the competition at a national and local level.’ But at the same time, with Guardian Media Group losing up to £38.3million in newspapers and £4.1million in radio last year alone, is this not something which needs to be done to save those employees and stations? Andrew Miller, CEO of GMG said that “if we believe the best value for the Group lies in disposal of a non-core asset [those that aren't the Guardian or Observer newspapers], then we will do so.” He assures those concerned that it is “an excellent opportunity to develop and flourish”.

For now, it may take a few months before the results of the sale are seen as the stations will continue to be run separately until a merger is agreed by the Office of Fair Trading.

Headphones

In the mean time, enjoy that regional and community aspect that lies in such stations, because the way things are going, ultimately, we could all be listening to one or two big station that dominates the air waves.

Post by: Daisy Bambridge, Production Support @tnrcommunications

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In February I had a small rant about how bosses of big companies – or banks in this case – need to speak to the media, however scheming they perceive journalists to be.

“Bosses must engage with the media” – hear, hear!

Of course, saying the wrong thing can be more detrimental. You only have to see what happened to BP’s CEO Tony Hayward after the oil spill in the Gulf of Mexico in 2010, when he downplayed the environmental impact of the disaster as “very, very modest,” (among other, quite spectacular, PR gaffes).

But keeping tight-lipped can cause journalists to jitter too. RBS chief Stephen Hester was the subject of my blog earlier this year. He was refusing to defend his big bonus and got a pasting in the press – and by the public – because of it.

NatWest

So I was heartened to see that he may have learnt from his lessons. Rather than avoiding the media maelstrom this time, he has commented on camera about NatWest’s computer glitch. What’s more, he said, “It shouldn’t have happened and we are very sorry.”

I am not saying this has exonerated NatWest or its staff from any wrongdoing – far from it. There is a lot more explaining and putting things right to do. But if customers think no-one is holding their hand up and saying they are accountable for the situation, it only makes matters worse. I think Mr Hester’s admission that NatWest has “let some customers down,” is the first, crucial step in dealing with the crisis.

Now….where has my money gone?

Post by: Tessa Parry Wingfield, Training Manager @tnrcommunications

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